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Frequently Asked Questions
  • Q. Chip of compatible inkjet cartridge can't be recognized
    A.If your printer runs smoothly and you want to continue using G&G or any other third-party high cost-effective products in the future, we recommend you to turn off automatic upgrade function to say no to firmware upgrades.
  • Q. What's the quality assurance period for G&G inkjet cartridge?
    A.Quality assurance period for compatible new inkjet cartridge is 30 months; for remanufactured inkjet cartridge is 18 months
  • Q. When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?
    A.The printer only estimates the level of the ink in the cartridge. It is not a precise measurement. The new cartridges should be full and should last as long as normal.
  • Q. Sometimes when a compatible cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?
    A.Warning prompt is set by the printer manufacturer. Click YES to continue printing. There is no impact on printer and printing quality.
  • Q. After the cartridge is inserted into the printer, why does the printer not recognize the cartridge?
    A.Take the cartridge out and reinstall it again. If still not work, use a dry cloth or paper tissue to clean the chip and reinstall it. If it is a HP with chip cartridge, as HP always updates the firmware, if it’s firmware updating, pls contact with your sales manager for a new chip.
  • Q. When I print a sheet, the color does not exactly match the ones displayed on my screen.
    A.Differing monitor drivers will produce slightly different color and therefore the colors displayed on your screen will always be slightly different than the ones that your printer prints. You could try to match them but each program uses a slightly different driver and therefore each color scheme is slightly different.
  • Q. Ink leakage
    A. If you find any ink leakage, pls replace it asap, and replace a new one from your sales manager.
  • Q. Ink low warning when use a remanufactured cartridge
    A.This should be the residual ink info of OEM cartridge is kept in the chip, simply ignore this warning. Click OK in the dialog box. As your printer will not warn you when the ink is running low we recommend keeping an eye on the quality of your prints and replacing the relevant cartridge when a color begins to fade.
  • Q. Ink used up warning when use a remanufactured cartridge
    A.This should be the residual ink info in the chip is used up, click "confirm" in the window or press "ok" button on the printer
  • Q. It hints that the cartridge is used when use a remanufactured cartridge
    A.This should be the residual ink info of OEM cartridge is kept in the chip, press “confirm” and go on printing.
  • Q. "Non HP supply in use" when use HP 932/ 950 series
    A.This message may occur when you use remanufactured cartridge or cartridge with compatible chip, you can press “continue” to go on printing
  • Q. The printer indicates "ink out" after installation a remanufactured cartridge with print head.
    A.There are some possible reasons as below, 1. The cartridge isn’t installed properly, pls reinstall. 2. The bad contact of metal tinsel in print head because of oxidation or loosening. Pls replace the print head. 3. Maybe you replace the inkjet cartridge when the power is off. Please turn on the printer and install the cartridge again, open the folder and then close it, and carry out the “nozzle cleaning procedure”. 4. The senor tinsel is not reset. Please take out the inkjet cartridge and reset the sensor tinsel, then install the inkjet cartridge 5. The inkjet cartridge isn’t replaced as procedures; pls replace it again properly according to procedures. 6. If it still doesn’t work after trying above solutions, possibly there is something wrong with the printer’s electronic memory. You need to delete the printer driver and reinstall the driver, then install the inkjet cartridge.
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