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Frequently Asked Questions
  • Q. The edges of the text or form is fuzzy
    A.There are several possible reasons, 1. Printing paper is humid, pls dry printing paper or use a dry printing paper; 2. Printing paper is wrinkled or not smooth, pls change printing paper; 3. The bottom of the print head is dirty, pls clean print head.
  • Q. Trails on the edges of the picture
    A.It's because the aging of print head. You have to change print head.
  • Q. After install a new cartridge, but can't print.
    A.The yellow label is not ripped off. The air guiding tunnel is still in a closed state, and air can’t flow into the cartridge. Pls rip off the yellow label.
  • Q. Color distortion and color cast
    A.1. Clean the print head for several times. If still not ok,place it for 1~2 hours and try again. 2. Maybe one cartridge is missing or used out, pls do nozzle test to check which one is missing or used out, just replace with a new one. 3. The printer program in the computer is not the same with printer you’re using. Pls set the right printer program. 4. The printer is settled to be economical mode, pls set another mode for better performance. 5. Color distortion is also related with computer color management,screen resolution, printer resolution, as well as print media. Please adjust the DPI to a higher figure 6. If your printer needs 2 or more inkjets, please check whether the inkjets are with same brand, as same brand ink has good compatibility 7. If above methods can’t work, maybe it’s because of the ink cartridges have bad quality, the damaged cartridges, or the aging print head and etc. Pls replace the inkjets or replace the print head.
  • Q. The picture is rough, not exquisite or not smooth
    A.1. If the print paper is not good, ink will be easily to permeate. Pls change the print paper. 2. If the DPI is setted too low, the print speed is increased, but printing quality is influenced. You can set the DPI to a higher figure.
  • Q. Printer head is clogged
    A.Step 1: Please clean the print head no more than 6 times until it’s ok; Step 2: If it doesn’t work after the cleaning, please turn off the printer for one day. Then clean the print head and have a check the nozzle. Step 3: If it’s still not solved after the step 1 and step 2,you could forcibly print out a picture firstly, then clean the printer head and check the nozzle. Step 4: If all above methods don’t work, you need to send the printer to the Maintenance Station to clean.
  • Q. How to set up my G&G P4100DW Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models)
    Since some computers are not provided with wireless network function, this reply is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection” to introduce installation process. Here is the installation step: 1)Double-click on the Auto run file and then select “I agree” in the agreement. 2)Select way 3: “Connect with wifi” and attention to the instructions display in the picture. 3)Please make sure that pc is connected with router via network cable or Wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.
  • Q. How do I setup a password for my WI-FI Connection? (Applicable to Wi-Fi models)
    Step1: Make sure printer is power on. Step2: Connect to Printer AP by mobile phone or PC. The SSID is start with” DIRECT-***”, and follow with number and character string. The default password is 12345678 Step3: Visit the Printer Web page via browser, Printer default address is Step4: Enter the printer web page, choose “Log in” Tap. Step5: Input default user name: admin, Default password:000000. And Login. Step6: Select “settings” Tap wireless settings Wi-Fi Direct. Set the password in the tap, then click “apply “. Step7: Disconnect equipment and printer, when reconnect them, it should input the password as step 6 setting.
  • Q. Where can I download the softwares and drivers for my printer M4100/L2550 Series Printer?
  • Q. How to get the printer to print darker under Windows?
    It will be changed in the printer’s “Printing Preference”------“Layout”-----“Density”--“Dark”
  • Q. Why it will be smoked when printing?
    The smoking is water vapor, which is caused by the printing environment and paper status. When we do the printing, the fuser unit will heat the paper to around 180 °C, so during paper out of the printer, it would exchange its temperature with surrounding environment. 1, Print environment: when the temperature becomes much lower, the humidity will be much higher, so the vapor will get heavy. Due to the temperature difference and moist, the water vapor will produce accordingly. Usually, we suggest the printing temperature is 10-32℃, Humidity (RH) is 20%-80%, and it will work fine. 2, Paper status: the paper status when dry or moist will also influence strongly the printing vapor. When the paper is just unpacked to print , or just laid in the dry environment , there would be no or less vapor ; But when the paper is very moist , for example , it was exposed in 90% RH environment for a day , when printing , there will be more vapor coming out . So, that is the cause of printing vapor, we must take care of the printing environment and the paper to avoid it.
  • Q. What is the power requirement will be need?
    See the nameplate on the back of the printer to learn the appropriate power supply and voltage to use with this printer. Please strictly follow the product specifications on power type.
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