There are three possible reasons as below: 1)There is too much paper in the tray: Solution: Remove excess paper from the tray. 2)The print media is loaded incorrectly: Solution: Please correctly load the print media. 3)The print media is beyond the usage specification range. Solution: Please use the print media within the specification range.

A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Executive, ISO B5, A6, B6, 16K. Big 16K, 32K, Big 32K, Custom