Inkjet Cartridges
When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?
  • The printer only estimates the level of the ink in the cartridge. It is not a precise measurement.
  • The new cartridges should be full and should last as long as normal.
When I print a sheet, the colours do not exactly match the ones displayed on my screen.
  • Differing monitor drivers will produce slightly different colours and therefore the colours displayed on your screen will always be slightly different than the ones that your printer prints.
  • You could try to match them but each program uses a slightly different driver and therefore each colour scheme is slightly different.
Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?
  • First make sure you are using the most current version of the printer driver.
  • Most printers will have a utility function which will give you an option to allign the printer head. Follow the instructions on the screen.
  • Make sure to use the printers power switch to turn off the printer,otherwise the settings will not be saved.
  • If you have already tried to align the print head and did not have any success,try turning high speed off in the printer driver settings.
Sometimes when a OEM cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?
  • Warning prompt is set by the printer manufacturer.
  • Click YES to continue printing.
  • There is no impact on printer and printing quality.


After the cartridge is inserted into the printer, why does the printer not recognise the cartridge?
  • Take the cartridge out and reinstall it again.
  • Use a dry cloth or paper tissue to clean the chip and reinstall it.


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